Will I see how my product looks before it ships?

Yes, after your purchase you will receive a digital mock-up within 24 hours to be sure you approve. We will work with you until we achieve your desired design. At any point during this time, you are able to ask for a refund of 100% of the sale if you disapprove of the design. If you do not reply to the 'Logo Approval' email within 20 days, we move forward and send the design into production.

Please note, the product color will be slightly different on the digital mock-up, v.s printed/produced. RGB vs CMYK.

I have multiple logos, do I qualify for the price break?

Unfortunately not. The price breaks only occur with the same design. For example, if you would like 500 units with five different logos, you need to purchase 100 units (five times).

When will I receive my package?

Production time is around 2-2.5 weeks depending on the product, shipping is estimated 3-5 days. We estimate a 3 week turnaround time.

Tracking states that my package has been delivered, but I never received it.

We do not hold or accept responsibility as well as issue refunds or credits for packages that the courier confirms as delivered or items lost, stolen, returned or stuck in transit. Please contact the shipping courier to locate your order.

International Customs and VAT fees.

We are not responsible for the payment of customs or VAT fees. The fee varies by country.

Where can I track my package?

Once production is complete, we will notify you via email with instructions on how to track your package. This email will include the tracking number and the postal service used for your package.

Printing: Digital Mock-Up vs. The Physical Product

Our digital mock-ups are to demonstrate, the size, colour, placement and area of your logo on the digital product. Please note, the printing will look slightly different depending on the product you ordered compared to the digital mock-up. For example, Our Lanyards and Koozies are made out of material (Polyester and Neoprene) that will not be as 'clear' as our Coasters for example. (Which is cardboard). The digital mock-ups we send for approval are to approve of the placement, colour choice, size, spelling etc. Please send us the highest quality logo as possible when ordering to have the best results.

Can I have a sample before I place an order?

Currently, we can not provide a sample of a product with your logo as the cost is too high for one unit. Feel free to purchase an Item Sample Pack for $20.00 for unbranded samples.

Are these the only products you offer?

We are constantly adding new products to our list as often as we can!

What is the 'Priority Production + Free Shipping' Method?

Our 'Priority Production + Free Shipping' paid shipping option helps customers receive their package sooner. Although, we currently do not have an option for a guaranteed delivery date, we bypass the handling times and push these into production quicker than our 'Free Shipping' Method. We still advise our customers to order with ample time if they are for an event/certain date.

Where are you located?

We are located in Ontario, Canada. Although, we outsource our production work to top rated production warehouses across the world. This helps us keep our items the highest quality possible while maintaining costs as low as we can. - These production warehouses are mainly based overseas.

Can I request a product to be added?

Sure! Send an email to info@codymcconnell-promo.com